Will Guidara’s life changed one day when he spontaneously decided to make a few diners in his restaurant feel “seen.” If you made that decision one day, your life—and someone else’s –might change too. He tells it like this:
For nearly a decade I owned and operated a restaurant called Eleven Madison Park.
To give you some context, Eleven Madison is a very fancy restaurant on the corner of 24th and Madison here in New York City. By the time I sold it at the beginning of 2020, it had been named the number one restaurant in the world.
Now, to be clear, our kitchen served unbelievably delicious and incredibly innovative food.
Our service was so gracious, and as close to technically perfect as possible.
But it was a hot dog that earned us the number one spot on that list.
And it was a hot dog that inspired the staff of Eleven Madison to start finding creative ways to make people feel incredibly special. You’ll be inspired to do the same! Listen in!
NOTES:
Guidara, Will. “The Secret Ingredients of Hospitality.” TED@BCG, September 22, 2022.
https://www.ted.com/talks/will_guidara_the_secret_ingredients_of_great_hospitality/transcrpt
Inside Edition. “93-Year-Old Known as ‘The Candy Man’ Hands Out Chocolate Bars in His Community,” September 13, 2018.
https://www.insideedition.com/93-year-old-known-candy-man-hands-out-chocolate-bars-his-community-46728#
Pryor, Ryan. “This 94-year-old hands out chocolate bars to strangers. And people love it.” CNN, December 4, 2018.
https://www.cnn.com/2018/09/19/us/iyw-hershe
